Informations de notification BeckmanConnect

Q: "Service Contract or Warranty expired / Service Contract or Warranty is expiring on {date}"

Frequency: Service contract checks are done once daily. One notice per 30-day, 60-day, 90-day, and expiration time point. Resolution: Contact your local service representative for options to continue service coverage.

Q: "The BeckmanConnect security policy has been altered or is missing"

Frequency: Security policy status is checked daily. Messages will be sent once per day until the issue is resolved. Resolution: The policies that secure your TeamViewer client are not configured properly. To maximize the security of your PC and reduce the probability of unauthorized access: Uninstall BeckmanConnect from the Control Panel. Remove TeamViewer if still installed. Download and install the latest BeckmanConnect installer from the BeckmanConnect website.

Les notifications sont envoyées au centre de notifications Windows et au client de notification BeckmanConnect dès la détection d’un problème, jusqu’à une fois par jour.*

Si une notification est envoyée alors que l’instrument est hors ligne, elle apparaîtra dans le centre de notifications Windows après le démarrage (uniquement si l’instrument est démarré et mis en ligne dans les 24 heures suivant la génération de la notification). Si l’instrument n’est pas mis en ligne dans les 24 heures, la notification n’apparaîtra pas dans le centre de notifications Windows tant qu’une nouvelle notification n’aura pas été envoyée. Cependant, elle apparaîtra toujours dans le client de notifications BeckmanConnect.

Les notifications dans le centre de notifications Windows s’afficheront brièvement à l’écran, et dans Windows 10, les notifications précédemment envoyées seront visibles à partir de l’icône de commentaire dans l’angle inférieur droit de l’écran. Il vous suffit de cliquer sur la fenêtre contextuelle de notification ou sur l’icône du client de notifications BeckmanConnect pour charger l’interface. Si la fenêtre du client de notifications BeckmanConnect est ouverte lors de la réception d’une notification, vous devez la fermer, puis la rouvrir, afin d’afficher la liste actualisée.

BeckmanConnect Notifications Service Contract or Warranty expired

Le menu déroulant du client de notifications BeckmanConnect peut être utilisé pour désactiver les notifications Windows pendant un certain temps. Une fois que vous avez défini un délai (temporisation), celui-ci est verrouillé pendant la période de temporisation restante.

Remote support software (TeamViewer) is no longer present on your system

*Les notifications ne sont disponibles qu’avec la version 2.0 ou supérieure de BeckmanConnect.

Notification Types and Resolution

"Service Contract or Warranty expired / Service Contract or Warranty is expiring on {date}"

Frequency:

Service contract checks are done once daily.
One notice per 30-day, 60-day, 90-day, and expiration time point.

Resolution:
Contact your local service representative for options to continue service coverage.

"Remote support software (TeamViewer) has been offline for more than {#} days"

Frequency:

TeamViewer status is checked daily.

If your TeamViewer is offline for more than 30 days, messages will be sent every 7 days until the issue is resolved.

Our records indicate TeamViewer remote desktop software was installed via the BeckmanConnect installer but has not been seen online for # of days. The TeamViewer application is set to always run when the PC is on and has internet connectivity. If you receive this message after having the controller PC off for more than 7 days, the message should resolve and be removed from the notification center upon the next daily TeamViewer status check. If the notification is still present in the notification client after 24 hours, proceed with troubleshooting.

Resolution:

Please confirm the TeamViewer application is still present on your system.
If it is not present: remove BeckmanConnect from the Control Panel and reinstall with the latest installer available on the BeckmanConnect website.
If TeamViewer is present on your system, please open the application and confirm the status in the lower left is green. If the status is green, please contact [email protected] for assistance.
If the status is not green, please verify http://www.teamviewer.com/ is accessible.
If TeamViewer is accessible but the issue persists, contact [email protected].
If TeamViewer is blocked, work with your IT department to remove the restriction. If the restriction cannot be removed, remove the BeckmanConnect remote desktop feature.

"The BeckmanConnect security policy has been altered or is missing"

Frequency:

Security policy status is checked daily.
Messages will be sent once per day until the issue is resolved.

Resolution:
The policies that secure your TeamViewer client are not configured properly. To maximize the security of your PC and reduce the probability of unauthorized access:

Uninstall BeckmanConnect from the Control Panel.
Remove TeamViewer if still installed.
Download and install the latest BeckmanConnect installer from the BeckmanConnect website.

"Remote support software (TeamViewer) is no longer present on your system"

This message is only available when the data collection and remote support features are both installed.

Frequency:

TeamViewer installation status is checked daily.
Messages will be sent every 7 days until the issue is resolved.

Resolution:

Uninstall BeckmanConnect using Control Panel if it is currently installed.
Reinstall BeckmanConnect using the latest installer available from the BeckmanConnect website.

"Your instrument has not synced data for more than # days"

This message is only available when the data collection feature is installed.

Frequency:

Data sync status will be checked daily.
Once data has not been uploaded for 7 days, a notification will be sent daily until the issue is resolved.

Resolution:

Review the BeckmanConnect notification icon to determine the current synchronization status and follow the recommended action below.

Status Icon	Description	Recommended Action
	Data sync is working, and the issue is now resolved.	No action necessary. The notification will soon disappear from the notification client's list of active issues.
	If this icon is present for more than 10 minutes and internet connectivity is available, there may be a communication issue with Beckman Coulter servers.	Zip all log files present at `C:\ProgramData\Beckman Coulter\Connect\Log` and send them to [email protected] for troubleshooting.